Privacy Policy
Peak Design + Signs Limited (“Peak Design + Signs”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit www.peakdesign.co.nz, contact us or use our design, printing and signage services.
We handle personal information in accordance with the New Zealand Privacy Act 2020.
Information we collect
We may collect:
- Your name, business name and contact details.
- Information submitted through our website, email, telephone or social media.
- Details about your enquiry, quote, order, project or account.
- Artwork, photographs, logos, files and other content you provide.
- Billing, delivery and payment-related information.
- Feedback and correspondence between you and our team.
- Technical information about visits to our website, such as your device, browser, IP address, pages viewed and referring website.
Please do not provide personal information about another person unless you have their permission to do so.
How we collect information
We generally collect personal information directly from you when you:
- Contact us or submit an online enquiry.
- Ask for a quote.
- Place an order or engage us to provide services.
- Supply artwork, photographs or project information.
- Communicate with us by email, telephone or social media.
- Visit or interact with our website.
We may also receive information from someone acting on your behalf, publicly available sources or service providers involved in completing your project.
Providing personal information is generally voluntary. However, if you do not provide the information we need, we may be unable to respond to your enquiry, prepare a quote or complete your project.
How we use your information
We may use your personal information to:
- Respond to enquiries and provide quotes.
- Manage design, printing and signage projects.
- Process orders, payments, deliveries and accounts.
- Communicate with you about your project or our services.
- Maintain business and financial records.
- Improve our website, services and customer experience.
- Protect our website, business and customers from fraud or misuse.
- Meet our legal and regulatory obligations.
- Send marketing communications where you have agreed to receive them or where otherwise permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.
Cookies and website analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and improve its performance.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.
Third-party website, hosting or analytics providers may also collect technical information under their own privacy policies.
Sharing your information
We do not sell personal information.
We may share information when reasonably necessary with:
- Employees and contractors working on your project.
- Printers, installers, couriers and other production or delivery partners.
- Website hosting, cloud storage, email, accounting, payment and IT providers.
- Professional advisers such as accountants, insurers or legal advisers.
- Government agencies, regulators or law-enforcement bodies when required or permitted by law.
- Another organisation involved in a sale or restructuring of our business.
We require service providers to use personal information only for the services they provide to us and to protect it appropriately.
Some service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure the information receives appropriate privacy protection.
Storage and security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Information may be stored electronically or in physical records by us or our trusted service providers. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Retaining information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including completing projects, maintaining business records and meeting legal, tax and accounting requirements.
When information is no longer required, we will securely delete, destroy or anonymise it where reasonably practicable.
Accessing or correcting your information
You have the right to ask for access to the personal information we hold about you and to request correction if you believe it is inaccurate.
To make a request, contact our Privacy Officer using the details below. We may need to confirm your identity before responding.
Privacy breaches
If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
Links to other websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The updated policy will be published on our website with a revised “last updated” date.
Contact us
Peak Design + Signs Limited 2023 is the agency that collects and holds the personal information covered by this policy.
Privacy Officer
Peak Design + Signs Limited 2023
Address: 54a South Street, Ashburton 7700
Email: accounts@peakdesign.co.nz
Website: www.peakdesign.co.nz